Reviews

Our Plumbing Company Reviews …

Pack a Powerful Punch!

Our No. 1 goal is to provide our customers with the best service experience possible. When we succeed, we feel like shouting it from the mountaintops! Luckily, we don’t have to! Our satisfied customers are more than happy to spread the word for us! Check out the amazing reviews for our plumbers!

5.0
Based on 121 reviews
Emilia Bazar
Emilia Bazar
17:56 08 Jun 22
Completed a very detailed assessment on sump pump. Turned out to be an electrical issue, but was very thorough. Super helpful and provided recommendations. Service came at no charge which was unexpected but very appreciated. Would recommend services to anyone looking for reliable, and knowledge tradesmen!
Lorene Holizki
Lorene Holizki
15:02 04 Jun 22
This is the 2nd positive review I have posted for Gideon Plumbing. For someone who does not do reviews that says something! In addition to their excellent customer service (yes, that does still exist), we had a myriad of plumbing issues; spa tub motor not working, venting issue in bathroom, exterior hose bib replacement, installation of expansion tanks on all four water heaters, sink tap repairs and boiler repairs that they dealt with in a TIMELY manner. This list sounds tiny and simple but most items required troubleshooting and problem solving to the nth degree. I cannot even begin to list the amount of effort it took to solve some items that have plagued us for years (not to mention paid over and over again for the same poor results). Sadly, many of the problems were due to code violations from previous plumbers. Code is written to keep your equipment and home safe! How can that be ignored? Thanks to Jordon at Gideon Plumbing I finally feel safe and comfortable in my own home. Don't wait until you at wits end of contact Gideon Plumbing. They are based in Duncan but have included where I live, Salt Spring Island, in their service catchment. I promise you will not be disappointed.
David Brown
David Brown
21:04 01 Jun 22
Gideon was able to send someone on short notice. Jordan diagnosed our problem and offered to credit his half-day rate against the cost of returning to replace our aging sump pump. We had him back a couple months later to get it done. Great service! I will definitely call Gideon in the future.
Matt Wyse
Matt Wyse
18:15 31 May 22
Steve was absolutely wonderful. Incredibly knowledgeable and extremely thorough. He took the time to do a proper diagnosis of what turned out to be four separate issues and explained things very clearly. Audrey was my first contact at Gideon plumbing, and she was courteous and sympathetic to our plumbing needs. I've had great plumbers in the past on the mainland, but Gideon has surpassed all expectations! He has earned a lifetime customer with our family!UPDATE: Steve and AJ came back with all necessary equipment first thing on Monday morning. All work was completed per initial stated quote, and Steve even managed to replace a faucet which we hadn't scheduled, and offered a cheap solution for a bathroom sink. This outfit is great!
Matt Wyse
Matt Wyse
23:21 28 May 22
Steve was absolutely wonderful. Incredibly knowledgeable and extremely thorough. He took the time to do a proper diagnosis of what turned out to be four separate issues and explained things very clearly. Audrey was my first contact at Gideon plumbing, and she was courteous and sympathetic to our plumbing needs. I've had great plumbers in the past on the mainland, but Gideon has surpassed all expectations! He has earned a lifetime customer with our family!
Stacey Smith
Stacey Smith
00:13 27 May 22
After moving to a new home, we discovered a leak in our plumbing a few days after moving in. I found Gideon Plumbing through a Google search, and the reviews were so impressive, I decided to give them a go. I called first thing Tuesday morning, didn’t get through or leave a message, but within five minutes I received a call back from their office. I explained the situation, mentioned it wasn’t an emergency as it was a slow leak into our crawlspace. The receptionist was incredibly professional and friendly, she said they’d do what they could to get us in within the next few days.By the end of day one, they called and said they’d try to get us in the following day. Unfortunately they had some emergency calls and phoned to let us know it would be another day before they could come. I was so impressed with them updating us to let us know we were still on their radar and that we could expect them the following day.The next day, I got a call that they would be able to come by within the next 15 minutes. They showed up, diagnosed the issue, gave us an estimate on the spot and the work was done within a few hours, no fuss or muss.The techs were incredibly polite and professional, explained everything as the job was being done, and there were zero surprises. The only surprise was the speed at which they attended the issue and the fairness in their pricing.I’m definitely a customer for life! I’d recommend anyone who needs a job done well and fairly priced to give Gideon Plumbing a call!
James Hauer
James Hauer
03:14 17 May 22
Really good guys. Fair price, clearly outlined the scope of work, showed me everything they did on the job. Would recommend them and will definitely use them in the future for our plumbing needs.
Jen Ritchie
Jen Ritchie
02:32 16 May 22
I used Gideon Plumbing for a backed up bathtub drain and they were fast, efficient and so friendly. The owner went out of his way to get to my house as quick as possible. Will use them again and highly recommend! Thanks Team Gideon.
Tom Nichvalodoff
Tom Nichvalodoff
04:13 14 May 22
Best all around plumbing company on the island. Love these guys. Used them a few times. Always professional and are available on a minutes notice.
Gavin Mackenzie
Gavin Mackenzie
03:26 13 May 22
I have never seen a company put so much thought into their work as Gideon plumbing. They truly care about you as their customer and will do anything to provide you with an amazing experience. The most skilled, professional plumbers you can rely on to make any plumbing stresses go away!
Michael B
Michael B
04:49 03 May 22
I simply cannot say enough good things about Gideon Plumbing. We had a collection of rather large plumbing jobs around our property over the last several months and the team at Gideon has handled every aspect with total skill and kindness. This company is truly a breath of fresh air after so many depressing encounters with other plumbers and some other contractors. They're nailing the communication aspect of the job. They're highly skilled and take the time to explain the work they're doing or answer your questions. They will quote the whole job (and not gouge you) and take care of it all for you and not say that they only handle the pipes. Jordan managed every aspect of the work to be done here, from quoting to execution with great skill and attention to detail. He went above and beyond throughout the process and we couldn't be happier. Thank you!
srmoran43
srmoran43
05:58 29 Apr 22
Replaced entire plumbing pipes in our house to replace Poly-B pipes. Company is responsive. Personnel are very capable and a joy to work with.Steve Moran
Doug Connell
Doug Connell
17:33 06 Apr 22
Steve is excellent, having done several jobs for me and others I know. Steve is reliable, professional and goes above and beyond. Thanks Steve for all you do, at reasonable prices 👍 😀
Jennifer Sutton
Jennifer Sutton
02:04 02 Apr 22
Great experience with AJ and Steve! They had all the equipment needed to fix our plumbing issue. Took time to show me and explain the work they were completing.
Linda Basaraba
Linda Basaraba
00:03 30 Mar 22
Very happy customer. This company is excellent at communicating and services.Steve gave all options that were available, and clearly answered any questions.Such friendly and professional service. Highly recommend!
Amy DeJong
Amy DeJong
04:13 22 Mar 22
We had Gideon’s plumbing out again today and once again they smashed it out of the park!While not the complete plumbing overhaul done in the past, they proved they can do both the big and the small jobs alike.Their prices were reasonable and job was well done!Thanks Gideon Plumbing!
April Campbell
April Campbell
22:11 15 Mar 22
Thank you for the quick and efficient service. You will definitely get our endorsement and repeat business. Thanks again from April Campbell
bj moore
bj moore
16:02 01 Mar 22
I highly recommend Gideon Plumbing, their rep. was cheerful and very helpful.Not only did he fix the leaky pipe he spotted a code violation with the dishwasher and fixed that too.
Malory MacFarlane
Malory MacFarlane
02:57 23 Feb 22
They were very friendly and professional and did a fantastic job. They were on time and were able to get the work done the same day. I highly recommend them and will definitely use them again.
Tman
Tman
20:58 16 Feb 22
Steven AJ did a quick thorough assessment and determined where to start without any unnecessary costly work.They have nice high-tech equipment, with the camera they can see where your problem is and show you, for me it was Grease buildup at the tank and several feet inside the house, years worth of hard build up!They used the hydro Jet and camera system to blast it all off the inside of the pipe and free it up.I'm so glad they did Unbelievable how much large hard chunks of debris was coming out of there!Thanks again guys for a great professional job at a very reasonable price.You're the best!
jandb smith
jandb smith
16:05 09 Feb 22
I was so impressed with Gideon Plumbing. Starting with how they responded quickly to my concern, through to completing what I needed done, and all of it carried out in such a professional manner. There is still quality out there, and Gideon understands that. I would recommend them to anyone! B.Smith
Michelle Atterby
Michelle Atterby
22:55 31 Jan 22
Steve arrived shortly after I received a text from the office. He is professional, friendly, informative. Today was a diagnostics call to assess the project. I look forward to having him come back to complete the job. I highly recommend Gideon Plumbing!!!
Bridget B
Bridget B
01:16 18 Jan 22
Our water heater started leaking and ended up needing to be replaced. I rang around 9am and the guys came out the same day and replaced the water heater. Very professional and they did a great job. I work in the construction industry and would 100% recommend this company to anyone.
David Bate
David Bate
00:52 05 Jan 22
Steve was very friendly and professional throughout the process and he performed high quality workmanship at a reasonable cost. His employee who assisted with the hot water tank install was also friendly and conducted himself in a professional manner. I would be happy to recommend this company to anyone needing plumbing services.
ParkEstates Strata
ParkEstates Strata
02:14 01 Jan 22
We have just had the most amazing experience with Steve and Gideon Plumbing! It started with Audrey in the office who called us this morning after we left a message the night before. She was kind and helpful. Assured us that help was on the way! We received a text in the afternoon that someone was on the way and Steve came shortly after. Steve fixed the issue, which was complicated, after about 2 hrs. This all on New Years Eve day!!! We are so grateful and happy to have made this new contact. Gideon Plumbing is a must for all your needs! Thanks again Steve and we wish you and your family a very happy new year! Rod and Lois
George Fias
George Fias
02:36 30 Dec 21
A remarkable service, that started with Audrey, their attentive and pleasant customer service specialist and continued with an amazing job by Jordan, their master technician. He provided a quality service and was very courteous and efficient. He checked and figured quickly out my water heater problem and his advice and suggestions were superb. I highly recommend Gideon Plumbing.
Tracy Bell
Tracy Bell
02:10 17 Dec 21
Highly recommend Gideon Plumbing. Very professional and friendly service from the first contact on the phone (AJ and Audrey) to last contact at payment. Steve was incredibly transparent and honest. I appreciate his forthcoming approach and good nature. Steve’s apprentice was top notch too. Great bunch to deal with. Thank you!! We’re having hot showers tonight!!
Ryan Campbell
Ryan Campbell
20:34 10 Dec 21
Steve and his team did an amazing job, not only is their quality of work superior, they are professional, responsive, transparent, and truly look out for their clients best interest. Gideon installed a tankless water heater, kitchen sink/faucet, and made a few other enhancements around the house. Highly recommend Gideon Plumbing for any plumbing needs.
Tiana Waser
Tiana Waser
01:40 17 Nov 21
Very friendly and professional service at a great price! What was meant to be just the fix of a leaky pipe turned into replacing our leaking hot water tank (that we had been putting off 😣). We were given a great deal and the tank and repair were both done quickly! Thank you!
Gary Faessler
Gary Faessler
16:34 13 Nov 21
My experience with Gideon Plumbing and staff was extremely positive in every way. The care and attention, explaining the work, fair and reasonable pricing, all exceptional. I highly recommend Gideon for all your plumbing needs.
Ken Nielsen
Ken Nielsen
23:18 09 Nov 21
Once again we were helped by a team of dedicated, customer oriented folks with our plumbing needs and gas installation request. Audrey, a customer service specialist and Steve Baker jumped into action when a cancellation came in - they quickly met our needs for service. Working hard all day and finishing everything on his list, Steve completed all the jobs that were on his list and more! Professionally installing a Natural Gas line run from the meter to the other side of the house for our BBQ, the line is neat and hidden and done to code. A new faucet installed in the kitchen and many hidden problems and leaks and soon to be discovered issues were flagged, discussed and professionally replaced by Steve along with the original faucet job. Thanks again everyone at Gideon for your prompt response, professional services and saving us a ton of money had we waited or gone elsewhere! Cheers :)
Brad Erikson
Brad Erikson
23:59 07 Nov 21
Gideon clearly explained the proposed work, started on time, communicated progress, and completed excellent work for a reasonable price. Highly recommend them. They did all rough-in plumbing for a full basement bathroom including breaking out and replacing concrete, installing new plumbing, replacing some existing plumbing and providing explanations of how next steps that I take should happen.
Jacqueline Ellis
Jacqueline Ellis
23:06 04 Nov 21
We will be having Gideon install a new faucet for our master bath. Steve was so friendly and professional when he came to give us the quote. He is easy to work with and all the follow up has been fantastic.
Ken Nielsen
Ken Nielsen
00:45 21 Oct 21
The staff went above and beyond to ensure we had the best service and their communication skills are 2nd to none! They diagnosed the problem and responded quickly after the call was placed. The service crew was professional and informative and extremely helpful with our situation. Would recommend Gideon to anyone looking far good quality plumbing service any day!
PR Fer
PR Fer
04:30 06 Oct 21
Steve was excellent and very clearly explained what needed to be done and even gave us a few options at different price points. He was polite, and left us very happy with the work done. I'd highly recommend Gideon Plumbing.
Marnie Stovel
Marnie Stovel
22:32 28 Sep 21
Service was excellent! Very friendly, courteous and competent staff. Enjoyed our conversations and learned a lot about toilets. Highly recommended!
timothy kempe
timothy kempe
12:22 08 Sep 21
I was surprised to even get an answer on a holiday... wonderful caring service from the moment they picked up the initial phone call to when the job was completed. Well equipped, tidy job and great conversation and no foul language even though the task wasn't pretty. Definitely would recommend Gideon's plumbing
Daniel Osiecki
Daniel Osiecki
00:42 04 Sep 21
I have to say that Steve was great!!!Everything he did was very well done..Making the app was super easy as well!The lady in the office was fabulous to deal with.OverAll 5 star service from the moment we phoned till the time Steve left..Thank again!!!
Colin McPhee
Colin McPhee
21:22 03 Sep 21
It was a very professional and seamless experience. I was sent a text message reminder along with a photo of the plumbing technician the morning of the job. I also found Steve quite pleasant to talk with and he quoted me up front and stuck to that quote even though the job took a bit longer than expected. All around the best experience I have had with a plumbing company.
Betty Friese
Betty Friese
20:10 19 Aug 21
I would highly recommend this company. They communicated well about appointment times and were very punctual. Steve was very courteous, efficient and thorough; also, kind and professional.I was given an estimate for what needed to be done ahead of time and it didn’t increase at the end.A great company to deal with!
Lynne Gostin
Lynne Gostin
02:31 13 Aug 21
Steve came to our house on his way home.....it was a sink emergency! When he was finished he said it was no charge! Who does this anymore?Would definitely recommend. Thanks so much!
Sabrina Williamson
Sabrina Williamson
03:52 04 Aug 21
They were great, from the first person I spoke to, to the end of the job. Everyone was so kind, personable and actually great conversation. They came same day as well.Everything was very straightforward and they got to the point. I had them in for a small job, but went beyond that job. They actually looked over everything, have opinions and recommendations with a reason, not just an up sale. They did go above and beyond and it was greatly appreciated. I will be having them back for additional jobs including my gas upgrades.
Paul Holden
Paul Holden
02:50 16 Jul 21
Steve, the technician, was great! He was punctual, courteous, listened to my needs and gave excellent advice. I highly recommend Gideon Plumbing and will be calling them again whenever I have future plumbing requirements.Paul HoldenDevonshire Construction
Amy DeJong
Amy DeJong
03:22 28 Jun 21
Steve did all the plumbing work on my house, which was a lot!New kitchen and bathroom with rough in and fixture installations, new water main with prv, new plumbing lines threw out, new hot water tank, and the list goes on! Steve was professional and the quality of work was exceptional.
Rachael Coverdale
Rachael Coverdale
16:39 21 Jun 21
The staff at Gideon Plumbing have integrity which says it all. They provide quality service and are very fair on their pricing. For me, honesty and a good value put them at the top of my list for any future services my family needs. Highly impressed!
Leslie Holden
Leslie Holden
22:31 17 Jun 21
We used Gideon Plumbing for fast and professional unblocking of our sewer drain, as well as installation of new taps and fixtures. They were extremely knowledgeable and reasonable, using only the highest quality plumbing supplies. We highly recommend!
Sean Baker
Sean Baker
22:10 28 May 21
Gideon Plumbing was on time and well prepared to get the job done right away. The hard work by the professionally dressed crew was noticed and much appreciated. I also found the price reasonable. I highly recommend Gideon Plumbing...thanks guys!