Reviews

Our Plumbing Company Reviews …

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Our No. 1 goal is to provide our customers with the best service experience possible. When we succeed, we feel like shouting it from the mountaintops! Luckily, we don’t have to! Our satisfied customers are more than happy to spread the word for us! Check out the amazing reviews for our plumbers!

5.0

Based on 528 reviews

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Joe Simpson

18:40 08 Mar 25

Fantastic service, if I could give more than 5 stars, I would! Our hot water tank stopped working on a Thursday afternoon, and by Friday morning, Gideon's had it fully replaced, less than 24hrs after I called. And the cost was much less than we anticipated. They communicated with us every step of the way, and were very friendly and respectable. Todd was our service tech, and he was fantastic! If you are looking for high quality service and great prices, look no further.

Dustin Anderson

17:39 23 Jan 25

The service was top notch from start to finish.Audrey, the person who answers the phone was warm and friendly. Brodie, the plumber that showed up on time and worked diligently until the job was done, was professional and did a great job with our complicated old house.THanks!

Linda Prowse

16:06 19 Jan 25

If I could give more than 5 stars to this company, I would. My water heater was leaking so I needed help quickly, and Gideon Plumbing stepped up getting here quickly.Brodie was a professional and skilled technician/plumber, switching out my old tank with a new code-compliant system. Not only that, but he noticed one of the rubber water intake hoses to my washing machine was cracking so on its way to causing problems. He was able to replace this as well with a new steal braided hose .I'm super happy with the communication I received from the office staff, with Brodie's expertise and professionalism, and the good quality heater I got. This is a stellar company and I highly recommend them.

Alison

18:54 10 Dec 24

We had all of our poly-B water pipes replaced by the Gideon crew. It was a very big job that they were able to get done in 3 days with minimal mess and disruption. From the prompt and fair estimate done by Brodie to the excellent and intricate work done by Dan, Geo and Michael, the staff at Gideon were informative, professional and personable. AJ and the office staff were very friendly, able to answer questions and promptly scheduled the work. We are very pleased with the result.I would recommend Gideon Plumbing for any plumbing job and will certainly call them again if we encounter any further plumbing issues.Thank you, everyone at Gideon Plumbing!

Rob Freeman

17:19 29 Nov 24

Massive shout out to Gideon Plumbing! Recently had an unexpected sewer situation pop up at a house we just bought and my usual plumber was booked for a week. I'd never heard of Gideon but saw all the great Google reviews and thought I'd take a chance. Man, did they ever smash it out of the park with their service!I'm a REALTOR® and this experience was so good, it just earned them this review and a spot on my Professionals List of trades that I 100% vouch for and will recommend to my clients.First difference, they send you a picture and bio of the service tech that will be on site, nice service touch I've never had from trades before. Problem was bathtub was not draining/toilet was backing up. Amadeus was first on site and after a quick camera scope, we found that our very old sewage pipes had collapsed due to massive blockage from years of root system growth and it was going to be a much bigger problem than we thought.Fortunately, they'd had a cancellation and were able to get Sean and the backhoe over that day. Absolutely cannot say enough good words about Sean! 100% what you want in any employee. Explained everything that he was going to do in thorough detail ahead of time, including outlining worst-case scenarios so I'd be prepared "in case". Massive work ethic and immense pride in the quality of his work he puts his name to. He did everything himself the first day and a rave also to his partner, Michael, who was there on day two.This job ended up involving cutting through two layers of patio concrete, digging a 60 foot trench, removing all the old clogged clay piping, replacing it all with new PVC piping, filling the trench back up, topping it with gravel, flattening all the dirt in the yard, and replacing all the fences they had to move for access. AND they had it all done it 2 days!Absolute stellar job all around and I wanted to take the time to recognize their efforts in detail in case anyone else was thinking of giving them a try. THIS is how service should be done, great work, boys!

Sam G

00:58 31 Oct 24

Gideon Plumbing was subcontracted for a job through a restoration company that was hired to do some repairs in our home.Both plumbers that visited our home were very professional, knowledgeable, confident, and courteous.They were consistently on time for their scheduled appointments, and we are very happy with the work they did.I highly recommend Gideon.They are the type of company that will go the extra mile to make sure the customer is satisfied.We will be hiring them to complete other upcoming jobs in our home.Thanks Gideon, to A in reception and to A and A, the two awesome plumbers who worked in our home. You guys are litterally triple AAA.Excellent experience overall.

Olivia Macri

00:32 29 Oct 24

Very professional, friendly and arrived same day I phoned. Very appreciative of the step by step updates and honesty when it came to price quotes; no unfriendly surprises at the end. Also, seeing a photo and a little info about which plumber was coming to my home was a nice touch as a woman who lives on my own. Made it feel that little bit safer to let someone unknown into my home. Will definitely phone again should I need plumbing assistance in the future

Anna Androski

03:05 27 Oct 24

We needed two toilets installed after a tile inlay. Gideon scheduled us for the same day at no extra charge. Their communication was outstanding as they texted us updates and confirmed our appointment for an even earlier slot. Joseph, our tecnician, was amazing. He was polite, efficient and he took great care in his job. We would highly recommend Gideon Plumbing to any one in need in the Cowichan Valley. Great job!!

Al Wright

13:31 25 Oct 24

Just had a bathroom faucet replaced. The only one of 4 plumbers to respond to my request. A quote was provided on-site after everything was inspected and video shown to back it up. There were a couple of issues due to very old parts that were in place but all were dealt with and the original quote adhered to. Another video was provided showing the completed work. This would have been a 5 star rating except for the lack of communication as to when the job would be completed.

Kian Pakdel

21:50 17 Sep 24

Gideon Plumbing provided me with a very professional and convenient service. AJ was very friendly and polite and did his best to book a quote as soon as possible. Aaron was the technician assigned. Aaron gave us a quote the same day and upon acceptance of the quote, he got to work immediately. He had a great attention to detail, was professional and went the extra mile to help us. He worked quickly and yet delivered a high quality work.

Andrea Butterworth

19:30 16 Sep 24

Curtis from Gideon Plumbing came by today to fix some drainage issues and a leak. Super polite, really friendly, efficient, and informative. He did an awesome job and left the place nice and tidy! Very happy with the work! Thanks Curtis.

Sue Green

18:47 30 Aug 24

Tried really hard to fit me in for a small but critical job going into a holiday weekend. In the end work was completed by someone else who was able to free up some time but really appreciated the time and effort these folks brought to the situation. Great customer service - can recommend for sure...much appreciated

Mary Proulx

20:26 19 Aug 24

I cannot say enough good things about the Gideon team. I had a VERY big water main issue; they responded quickly, the job was more difficult than expected but they persevered and kept their promise - on budget and on time. Professional. Positive. You know they can be trusted because they give a warranty on their work. Special shoutout to Shaun, Georrence and Andrej for showing up for long days - weekend and evenings.

Nicholas Jensen

01:55 16 Aug 24

Excellent service! My sink broke yesterday afternoon and they were here this morning and promptly fixed it. I have a 1910 house and have dealt with many different plumbing companies in the Victoria. Gideon are by far the best.

Gaylia Lassner

20:30 06 Aug 24

We have now hired Gideon Plumbing for two separate jobs, and were extremely impressed by their customer service (they really do care!) and prompt response - also the work is done quickly, and well, and for less money than I expected. We are very impressed with this company.

Carole May

23:03 23 Jul 24

Excellent service all around! Ajay excellent on the phone and gave a heads-up call when Eric was on his way! Eric is an outstanding plumber! He’s efficient, personable, and professional. It was a pleasure dealing with him and the company.

Rob Mclaren

23:53 04 Jul 24

Only plumbing company that got back to us. Gave us an accurate quote beforehand, did the job quick and well done. Would recommend. Apologies, I forgot the plumber's name. He was very friendly and quick considering it was a hot water tank replacement.

Rob S

18:18 11 Jun 24

Mr. Amadeus, the technician who arrived punctually to repair two aging Moen faucets, exhibited a positive attitude throughout the service call. He promptly identified the issue and presented me with several viable solutions. Mr. Amadeus took the time to explain the root cause of the problem and provided transparent pricing for the repair. He then efficiently sourced the necessary parts and returned within an hour to complete the job. Notably, the replacement parts come with a lifetime warranty, resulting in labor-only charges. The company demonstrated exceptional service, and Mr. Amadeus' expertise was truly commendable.

Mireille Bedard

20:58 30 May 24

We contacted Gideon after our Water Heater stop heating our water. The response call came within a few hours. Great service professional. They replaced our Water tank which was still on warranty and upgraded the system so we would be up to the new building code. Eric was efficient, professional and friendly. We recommend Gideon Plumbing.

Mark Fauque

22:25 15 May 24

Replaced my own water heater, but had a bit of an issue with the outlet connection. Gideon dispatched Andre to help me out. The level of professionalism was impeccable.I found that the service recieved was just as it should be. Quick, efficient and friendly.Would gladly recommend Gideon to anyone in need of plumbing services.

Lynn L

22:23 27 Apr 24

Highly recommend! We are so happy with the service provided by Ian as well as the initial customer service who answered our call and made a concrete effort to make sure we had a plumber out as soon as possible. Ian really took the time to explain to us the problem with our toilet. We felt well informed of our options without any form of pressure which was greatly appreciated. We will certainly be reaching out anytime we need plumbing help in the future!

Lisa Balcombe

05:15 26 Apr 24

Gideon Plumbing responded immediately and replaced our leaky hot water heater within hours of my first call. Despite being at work, they kept me informed of the process every step of the way. I was also impressed with their protocol to send a photo of the plumber prior to their arrival including a bio of their experience. This allowed my daughter to feel more comfortable knowing who to expect at the door. I will definitely use this service again if needed and would recommend them to anyone. Thanks so much!

Rosanna Hedden

15:50 12 Apr 24

Gideon Plumbing is a great choice for plumbing emergencies!! They made a stressful sewer backup situation less so with their amazing team! Every staff member we dealt with was a delight to work with; from Amanda, AJ, Amadeus, Carrie, and Steve and his crew. Their prompt friendly communication, a sharing of their extensive knowledge & skills, professionalism, and their personable positive attitudes were greatly appreciated. We wouldn't hesitate to hire Gideon Plumbing for future plumbing needs and highly recommend them.

Cheryl Roehlig

15:54 28 Mar 24

We had a critical septic related issue that needed to be assessed pretty quickly. We live on Salt Spring Island which is a ferry ride away from Duncan…and I have seen the beautiful Gideon trucks driving around. I had heard they were good plumbers so gave them a call. From the first moments of the call I knew this was a highly professional well run organization. The dispatcher promptly called me back and we were lucky that a plumber technician was available to come by that morning. We received a text with our plumbers picture (so professional!) about what time he would arrive. Cole arrived and quickly got to work on assessing the problem and providing an accurate assessment and estimate of what needed to be done. He was super friendly, extremely knowledgeable and very professional. He returned the following day to do a pretty intense and demanding fix to our septic system and was able to do so quickly, reliably and within the budget we were given! All in all (despite the severity of the job) we were so pleased with the experience and were very happy to meet such a fine young person! Gideon from beginning to end was outstanding!

Kyle Hagen

19:05 26 Mar 24

Toby came by and resolved my issue quickly and very professionally. He was very friendly and his work looks great. I would highly recommend him to anyone. Also AJ has been great in coordinating a time. These guys were a pleasure to work with.

Susan Jura

19:27 19 Mar 24

Picked Gideon Plumbing through Google and have to say the service was excellent. Curtis was very thorough, professional and personable and explained all repair options clearly and made sure I understood warranty, etc. Quote was provided immediately and fortunately he was able to make the necessary repairs on this one trip. The company also set me a text prior to Curtis showing up with a picture so I knew who to expect. Highly recommended!! 😊

Kevin Kinch

19:05 18 Mar 24

Our frost free hose bib burst over and we were able to get a tech very quickly. Toby was extremely knowledgeable and patient will all of our questions and concerns. He assessed and resolved the leak quickly and very professionally. We could not have had a better experience and will certainly use Gideon Plumbing from now on.

Sharon Proske

19:27 15 Mar 24

Gideon Plumbing is absolutely the best!!! I phoned on a Thursday evening, hoping to receive a call the following day. Shortly after I had left a message, Audrey called and arranged to have Andrej come over to Salt Spring Island the next morning to fix my clogged kitchen sink. On Friday morning, I received an email confirmation that Andrej was on his way and a phone call from Audrey to give me his eta. Included in the email was a photo of Andrej and a little bit of information about him.Andrej is by far the most competent and knowledgeable plumber I've ever hired. He obviously loves his job. First he did an assessment of the work that needed to be done and then quickly provided an estimate that I agreed to. He replaced the plumbing under the sink so that the pipe leading to the sewer pipe would slope properly and he also installed a cleanout since the original plumbing did not have one. Before he left, Andrej cleaned everything up beautifully. All of the work was completed quickly and efficiently. Gideon Plumbing has the best customer service I've ever had the good fortune to be the recipient of!

Sharon Proske

05:21 11 Mar 24

Lucas Tiefenbach

03:05 07 Mar 24

Amazing customer service right from the very first phone call straight through to the in person interactions and follow ups 🙌🏽. I can’t recommend them enough for their mastered customer interaction skills. Our service guy was named Cole and was quite possibly the most knowledgeable guy we have had come through our space and kept things professional, informative, and efficient. Everything was transparent and easy. Everything you’d hope for.

Janet

05:58 13 Feb 24

I had a great experience with Gideon Plumbing starting with the receptionist, on through to the dispatcher and finishing with the plumber, Cole, who was able to fix our problems. Everyone I dealt with was professional, respectful and very competent. I especially appreciated the excellent communication throughout the process, how thorough Cole was and how well equipped his truck was. I have already recommended this company to others and I will definitely be using them in the future. I highly recommend Gideon Plumbing.

Jacqueline Barrick

23:50 10 Feb 24

My experience today with Gideon Plumbing was excellent. From the moment I contacted them, they responded expeditiously and kept in touch until the job was to be done. The plumber, Ian, who they sent out was extremely personable and very professional. He explained and showed me the whole situation and gave me a quote up front. It was very obvious that he was totally knowledgeable and experienced. I would not hesitate to call Gideon first if I were to need a plumbing job again.

Mia Dominguez

21:34 01 Feb 24

I couldn't be happier with their service. I got a real person on the phone at 9:00 pm, who was very pleasant too, and she was able to fit me in the next morning. Then I received a phone call before the appointment to confirm, plus a text with Ian's photo and appointment details. Ian was very clear about the work and all got fixed with an hour and a half. Thank you for your great service!! 🙂🙂🙂

Dennis Anderson

06:08 25 Jan 24

Tobey was great! I appreciate the prompt, competent, and thorough job that was done. There were a number of snags and they were each handled efficiently and effectively. It was wonderful to have my call answered, a quick returned call to set up and assessment, and then for Tobey to be able to handle the challenges successfully. Was very impressed with a job well done. Thanks

sscandide

16:03 17 Jan 24

Gideon Plumbing offers a superior experience for the customer from the get-go. Regardless of when you contact them, you receive a prompt reply that is both efficient and compassionate. When the technician arrives at your home, you feel completely reassured as you receive a comprehensive quote for any proposed work that is to be completed. After assessing any quotation, you commit to the designated repair and are guaranteed that Gideon Plumbing will follow up in a thoroughly effective manner until you are completely satisfied. My wife and I cannot give any higher recommendation and we strongly urge any prospective customer to check out Gideon for any of your plumbing needs.

Abby Hales

03:44 17 Jan 24

We have had Gideon come to our home twice now, first for a full sewer line replacement & rough-in plumbing (there’s another 5-star review for that, if you scroll down far enough!), and now for upgrading our old oil furnace to a new gas furnace.Aaron and Amadeus were a pleasure to have in our home and the installation was flawless. Their quotes are detailed and accurate, and their prices are extremely reasonable. All the staff are kind, accommodating and all around great people.I cannot recommend this company enough and we can’t wait to have them back in the future!

Alexandru Ionescu

00:39 16 Jan 24

The Gideon Plumbing response to my request to replace an old water heater was prompt and the work was scheduled within less than a week. The plumber person showed up at the right date and time and performed the work professionally and quite fast. We had hot water in less than four hours. The communication between us and Gideon Plumbing was very good through emails, texts and phone calls. We were informed at all times about the work schedule and cost. The installation of the new water heater is exceptionally good and the installation cost was fair. I highly recommend Gideon Plumbing for all your plumbing needs.

Chris Bywater

19:49 14 Jan 24

Every aspect of our experience with Gideon handling the renovation of our basement bathroom was professional, prompt and very reasonably priced. Gideon comes to Salt Spring at no charge. Provided an onsite quote within a day and started the following week. Cole and Ian took care of everything from jack hammering the floor, installing a new sump,re-running the drains and waterlines and refinishing the concrete. They sourced and installed all new fixtures and on top of all that they also replaced our hot water heater. All this was completed in just 9 days! We are recommending them to everyone we know. A complete pleasure to work with.

Linda Clarck

22:59 10 Jan 24

I cannot say enough good things about Gideon, they responded to our emergency situation promptly! Very professional, polite & extremely hard working crew. They own their own excavators so they are very capable of taking on any task! Plus they raked my yard leveling all the dirt dug up when they replace our sewer line. Also raked my neighbor's yard where they accidentally cut the corner coming in.Highly recommend these amazing guys to anyone!👍😊

Sandy Potter

18:15 21 Dec 23

Gideon Plumbing is great to deal with. They are so professional in how they communicate, from when you first call them through to when they are in your home. So far we have just needed an assessment. Our plumber (Cole) was honest and thorough, as well as courteous and friendly. We will definitely use them when we need work done. They were recommended to us, and we are so glad they were!

Roy Marlatt

16:36 16 Dec 23

Need to replace the entire water feed line into our house and Gideon supplied a firm quote within 24 hours. Their technicians Owen and Geo complete the project trenching & installation within three days over a length of around 250 metres. I was impressed with their speed and continuous explanations/updates. Steve, you hire very good staff.cheers roy

Cher Eccleston

19:27 12 Dec 23

Every step of the way - from the initial call to Gideon, to communications about scheduling, to the investigation of the problem, to the work being completed - dealing with Gideon has inspired a trust that the information you are given is true and accurate, that the professional solving your problem is both experienced and efficient, and that the problem will be taken care of entirely. This is a rare experience of exceptional customer service in a world where it seems to have gone by the wayside. Audrey, AJ, and Toby have all been delightful to deal with, and it is my pleasure to give a very high recommendation. Choose Gideon Plumbing!

M Venturi

23:17 06 Dec 23

Excellent service replacing a home water tank and leaking hot water shut-off, then replaced another plumber’s faulty drain in our commercial store sink. Highly recommend!

Karen Suttie

16:56 19 Nov 23

Gideon Plumbing was slammed with too many clients, emergencies on different Islands as well as techs off with illness...yet they still pushed hard and found lovely Ian to come out and address our leaking plumbing.Cheers to you all.... Wonderful customer service....Audrey in the office kept us updated and informed.Highly recommend this company.K

Teresa White

21:07 01 Nov 23

I’m incredibly pleased with the service from Gideon Plumbing. From the responsiveness to my initial call, to being able to get all the repairs done the following day, I have been impressed every step of the way. The team fully explained what was needed in a clear and respectful conversation. They worked cleanly and left the areas worked in immaculate condition.Work I had done included installation of a new water tank and bringing everything related up to code for natural gas and earthquake requirements, thermal expansion tank, frost free hose bib on the outside tap, multiple isolation values and braided supplies. I have already booked another visit to have a new toilet and sink installed.

Andrea Rothe

13:52 24 Oct 23

Excellent. Efficient, helpful, thoughtful and thorough. Audrey worked hard to quickly fit me into their busy schedule and Amadeus worked his plumber magic with a positive attitude and great personality. The work was so well done and I now have the best looking new sink and faucet with clean plumbing beneath as well as two new comfort toilets which fit under pork-chop counters. All of the debris was totally removed from my home and I would recommend Gideon Plumbing without hesitation. The best in my book.

Chelsea Grace

21:00 23 Oct 23

We had an excellent experience with Cole who reconfigured the plumbing in our kitchen so that we could get a dishwasher installed. Work included removing the old cupboard, moving a protruding pipe into the wall and redoing plumbing under the kitchen sink. Cole was great at making recommendations for the job and identifying where potential issues were with the current configuration and how he could solve them. We’re really happy with the finished job and the cost of the job. In addition, Gideon was quick to schedule in the job. Thanks Cole and the Gideon team!

Cliff Watson

22:17 09 Oct 23

This company is super professional, very responsive, and communicates well. I have used them a couple of times now, and have been very pleased with the service - right from the phone service, making appointments, their response to near-emergency events, and all without killing me on the cost. I found them very reasonable priced and trustworthy.That’s right….. trustworthy.

Georgia Baynes

07:40 30 Sep 23

Absolutely amazing! My husband and I needed a complete re-piping of our entire house which was extremely daunting for us. Toby came over to inspect and give us a quote, he was very reassuring, knowledgeable and an absolute ray of sunshine with a passion for plumbing. He also came up with an alternative plan to avoid us having to dig up our driveway and front stairs which was fantastic. Toby, Justin, Curtis and Owen came to complete the job and we were beyond impressed with their work and professional manner. My husband and I were delighted by the extent of customer service we received from all of these gentlemen; it's clear that they love what they do and care about their customers. The work was completed quickly and with precision, and all of the team was very respectful of our home. Gideon was able to schedule us in very quickly for such a large job which brought us so much relief and was a blessing. Thank you doesn't even begin to express our gratitude for the Gideon Team!

Chris Rowthorn

04:26 24 Sep 23

It's hard to find a plumber here on Salt Spring (at least one who will return a call or email), so I called Gideon. From the start, they were professional, efficient and friendly. They sent Ian over and he was great. He produced a detailed estimate and plan. He then came over and did the work. We are delighted with the booster pump he installed, the water line he installed up the property, and the two farm hydrants he installed. The price was fair, their communications were prompt and efficient, and they did what they said they were going to do, when they said they would do it, and for the price they quoted. I'd recommend them to anyone here on Salt Spring.

Laurie Smiley

00:32 09 Sep 23

I had the best experience with Gideon Plumbing. Outstanding companyand Team. My old home had a challenging situation and the crew took care of it to every detail with expertise and ease. Now all my home’s plumbing is correct up to code and safe. Customer service excellent. What a great pleasure it was to meet them and work with them. They took good care of me. I learned so much too. I am so grateful , thank you Gideon.

Debbie Noa

00:05 30 Aug 23

Andrej was very explanatory with each step of repair. Very friendly. His confidence and expertise was reassuring. He left the drywall pieces he cut out for me to do drywall repairs. The only thing I would ask Gideon Plumbing to do is make sure All their plumbers leave the pieces cut out just in case we would want to remove the plastic covers they include, and get the original look back. And also, for those emergency calls that come in, the plumbers should allow for a little extra supplies just in case they have to go to a later in the day job after the stores close. Having to wait another day without water can make some home owners not too happy. I was okay with it as the next day was also a day off and so I didn't have to go to work. Thanks Andrej for a job well done. :)

Wayne L

20:52 10 Aug 23

From beginning to end dealing with Gideon has been a positive experience. Setting up an appointment, and rescheduling that same appointment, was easy and both people I spoke with on the phone were extremely friendly and helpful. The plumbers, Curtis and Justin (apprentice) were friendly and eager to get the job done right. They didn't leave until everything was cleaned up and working as expected. I will be using Gideon again when it comes time to change out the hot water heater and replace some tired old valves. I highly recommend the team at Gideon Plumbing!

Alana K

02:36 27 Jul 23

This was excellent service! The plumber came the very next day, Andre was great, he was friendly and he thoroughly explained the repairs I need which I really appreciated. First time using this company but I will definitely call again the next time I need plumbing work done.

Michelle Weckesser

00:30 25 Jul 23

We were really pleased with the outstanding customer service we received. Prompt callbacks, friendly employees, and quick, quality service of our clogged kitchen drain are just some of the thimgs that stand out. Toby was fantastic. Professional, friendly and fast. Thanks! We would recommend to others.

Kelly Orr

22:30 23 Jul 23

Our building was backing up, we needed helpasap. On a Saturday, when no one else could help, Gideon sent a technician who not only rectified a huge problem but also advised us on what we needed for the future. The technician advised us every step of the way for immediate and amazing results! they will be our go to drain and plumbing company from this point forward... Thanks so much Gideon.

Michael B

17:33 20 Jul 23

Always an excellent all around experience with Gideon Plumbing. A wonderful team of people who go above and beyond to make sure every detail of their work is top notch. A company that keeps their customers first and foremost in their approach. Thanks so much!

Jerome Harvey

00:30 07 Jul 23

Curtis from Gideon plumbing came over for an estimate on installing a laundry sink and upgrading our hot water on demand heater and we decided to get it done. We were so surprise when Curtis told us that he was able to do the job immediately. The job was done professionally and meticulously.We are super happy with their service!

Margot Allen

01:13 01 Jul 23

From the first call I knew that customer service was paramount along with quality work. The dispatcher kept me informed about time to expect the tech. He arrived in good spirits and I felt I could trust him. He explained everything thoroughly and was happy to answer my questions. Ian replaced my NG hot water tank n the same day as the quote. He answered questions about other issues not related to the job he was hired for and when he left I felt very impressed by his service, manners and knowledge!

Keisha Deanne

22:49 28 Jun 23

We called Gideon Plumbing at about 2:00pm on a Friday afternoon after our countertop installer told us that we would need a plumber to finish up the installation that he was called for. We were surprised that our installer didnt tell us ahead of time, otherwise we would have booked a plumber in advance!Anyways, so, we contacted Gideon and they said that they might not have time on Friday, but they would do their best to have us looked at on Saturday.Saturday morning at 10am Audrey the dispatcher calls me to let me know that they haven't forgotten about me and they are hoping that no emergency calls will come in that day so that I can be seen. Kudos to Audrey, super lady. Really appreciated her consideration.Ian the plumber made it to our house at about 3:15pm or so and fixed up our sink in about an hour! We were so pleased that we were able to be fit in on such short notice.Thank you!

Coastal Charters

03:20 17 Jun 23

Professional service. Gideon showed up, did exactly what they said they’d do for exactly what they quoted us. Their promptness was noted as we had a broken water main that needed immediate attention. Crew even took care to not mess up Juniors veggie garden. Cheers!

Carolyn Evans

21:08 16 Jun 23

A knowledgeable plumber, fixing the problem we have been having with the stall shower. We'll be happy to call upon Gideon again. Today he brought & installed a new hot water heater, again with skill and care, he solved the problem - We definitely will call Gideon Plumbing again when the need arises.

Jason Schneider

01:11 17 May 23

Amazing service, called them this morning when my hot water tank broke down. They told me they would be here between 12:30 and 1:30 and they called just after 1pm and quoted me the price and then did all the work and stayed until 6 to finish the work and and kept the price they quoted me.The work was very professional and the worker was amazing and very friendly especially with my dog. Asked my if he couldn’t give him treats before he did and made him do something to get them.Highly recommend any one to use Gideon plumbing.

Susan H.

02:49 06 May 23

The plumber from Gideon was very professional, friendly, clean, and helpful. He diagnosed and repaired the issues in a very timely manner. I would recommend this company if you need a plumber . Thank you Amadeus for your service and friendliness. Thank you for being fast and efficient as well .HIGHLY RECOMMEND GIDEON AND “Amadeus”

Jennifer Thom

03:21 19 Apr 23

Curtis and Justin from Gideon were great! They were very professional and efficient. On time, very polite, and cleaned up their work area. The unit that they installed looks great! It was seamless. Great value and great job. Thank you! Now we don’t have to fight for hot water in our house!

Eric Mak

19:53 04 Mar 23

Had our house bathrooms serviced and replaced our hot water tank. Toby was very friendly and knowledgeable from our first contact on the phone. Appointment was set promptly to check on our items and gave us professional opinions for what to do. Toby was right on time on day of appointment and everything was done very quickly! Very happy with the service and will definitely use this company for our servicing!

Marcia Cathrine

15:53 14 Feb 23

Wow our hot water tank decided to start leaking Wednesday night I called these guys the next morning and had Amadeus show up to do an estimate for hot water on demand. He showed up what he would be doing and he also said he would start now which shocked us so we hired Gideon to do the job. Amadeus was amazing hard worker. He showed up Friday morning all ready to work about two hours in he hurt himself but said he was fine and would get checked later when the job was done I was like no go get checked and he said once I am done installing your new hot water on demand I will. He started around 9am and was done around 1:45pm. Thanks so much for your hard work Amadeus we really appreciate it. I would give him more than 5 stars he did his job above and beyond always answering our questions and did not mind if we watched for a little great guy. If you need anything done phone Gideon and as for Amadeus you won’t regret it.

Travis McKay

05:05 12 Feb 23

Had my main water line replaced recently. Great to see that companies like this are still around and flourishing.- Started with a great sales rep. He provided 3 options and wasn’t pushy. Quote came in less than competitors.- Install was quick and plumber was a friendly, trustworthy, skilled person.- Great communication throughout process. No surprises and invoice was exactly as expected.- ~3 months after install there was a small issue. Gideon immediately responded and covered more than what their warranty stated. I told them the problem, they fixed it immediately, then they handled the costs without me asking. They just dealt with it. These people stand by their work. So impressed.

Paula Kiffner

22:09 30 Jan 23

Our plumber, Andrej, was thoroughly professional and competent, as well as being personable and very clear in his explanations. We were very satisfied with the results. In addition, the office at Gideon Plumbing were prompt in contacting us, and keeping us informed of when the plumber would arrive, etc. Good company.

Celyne Hodges

18:28 06 Jan 23

Jordon was just awesome, he was so thorough, knowledgable and reliable; explained everything to us well, gave us options and told us how to keep things in best condition going forward also. He replaced our hot water tank and the next day fixed our furnace for us. He is very dependable and experienced and a delight to work with.His apprentice seems great too and has a happy attitude! Thanks so much!

Colby Perkins

03:27 23 Dec 22

Just had a pipe burst (3 days before Christmas) and no one we contacted was willing to come right away.Called Gideon Plumbing and they had a team at our house within an hour! Jordan and Ryan were amazing, professional and had the problem isolated and repaired within a couple hours. Plus they made some adjustments to make sure it never happens again.I can’t say enough how thankful we are and would 100 percent recommend Gideon Plumbing to anyone!! 5 Stars all around

K. Jill Rigby

01:18 07 Oct 22

Gideon is among the most professional companies I have ever used. They answer their phones. They’re pleasant. They get back to you quickly. They think outside the box. They are neat and clean up after themselves every day. All that aside, the work they did was top notch. Everything they said they would do, they did with a positive attitude and time for questions. I would not hesitate to recommend this company or use them again.

Robert Boyko

05:02 05 Oct 22

Gideon Plumbing replaced all the aging copper pipe in our home as well as the line from the city meter in. They also replaced a kitchen faucet and two shower valves plus outside taps and all shutoffs. The whole thing was done in two (full) days. The work cost a lot but in line with the work done. Andrej and Ryan were cheerful, skillful and I felt I could trust their work from the start. Recommended highly!

Matt Coverdale

17:31 20 Sep 22

Again, Gideon Plumbing did not disappoint. This is the second time we have used their services. Our home has a single bathroom to serve 2 adults and 3 kids. Yesterday one of our little ones clogged the only toilet beyond what I was able to fix. I called Gideon Plumbing who came to the rescue. A technician who was just finishing a job nearby was at my home fifteen minutes later. The service was great, fast, friendly and affordable. They sent me a text when the technician was on his way with a picture of who was coming and a brief bio of them. Thank you Gideon!

Ken Hughes

02:13 25 Aug 22

Jordan was asked to develop a plan for hot water for a 5 bathroom house built 30-40 years ago. It involved replacing 4 old hot water heaters. He was spectacular in his commitment, to getting the job done really well. It was not easy, or straightforward, but the result could not have been more professional.While there were bumps in the road, he took full responsibility for getting it done right.

Colin McPhee

04:50 19 Aug 22

It was a very professional and seamless experience. I was sent a text message reminder along with a photo of the plumbing technician the morning of the job. I also found Steve quite pleasant to talk with and he quoted me up front and stuck to that quote even though the job took a bit longer than expected. All around the best experience I have had with a plumbing company.

Betty Friese

20:01 18 Aug 22

I would highly recommend this company. They communicated well about appointment times and were very punctual. Steve was very courteous, efficient and thorough; also, kind and professional.I was given an estimate for what needed to be done ahead of time and it didn’t increase at the end.A great company to deal with!

A&P

13:51 11 Aug 22

We are extremely happy with everything from our work with Gideon. They came on a long weekend on short notice. The repair preformed by Jordan was exceptional in quality. All dealings with staff on the phone was very professional and courteous. We couldn't be more pleased with the results! Thank you!

Paula Kiffner

16:05 22 Jul 22

Grace K

02:22 20 Jul 22

Wonderful company and staff, responded very quickly to my call, were very kind, courteous, and knowledgeable. Came at the end of the day to give a quote and were not pushy about booking services or trying to upsell services or products. Did a wonderful job, didn't leave a mess, and put up with my kids telling stories all day. Steve was very helpful and explained everything so well, will definitely call them back for our next plumbing needs!

gillian wiley

18:04 08 Jul 22

Ordered new toilets. They came in several weeks ahead of time and were promptly installed. The bathrooms were left clean and the bill came in exactly on budget. It was a pleasure to deal with them - they’re very responsive and always returned calls on the same or next day. I would recommend them.

Andrea Marfori

22:08 04 Jul 22

Service from booking on the phone with AJ to the plumbing tech Andrej service was excellent. They managed to squeeze me in within the same day I called, and gave plenty of heads up before Andrej came. He was very very helpful and was very thorough in explaining and even taught me a couple things! He went out of his way to give the house plumbing a cursory check to make sure all was good despite only needing to fix my shower. Andrej put tags on important parts of the plumbing so I knew what was what in case I had to shut off the main valve and etc. He was very professional and pleasant and finished the shower repair efficiently. Would 100% recommend especially for people who are clueless about these things like me 😄

Emilia Bazar

17:56 08 Jun 22

Completed a very detailed assessment on sump pump. Turned out to be an electrical issue, but was very thorough. Super helpful and provided recommendations. Service came at no charge which was unexpected but very appreciated. Would recommend services to anyone looking for reliable, and knowledge tradesmen!

Lorene Holizki

15:02 04 Jun 22

This is the 2nd positive review I have posted for Gideon Plumbing. For someone who does not do reviews that says something! In addition to their excellent customer service (yes, that does still exist), we had a myriad of plumbing issues; spa tub motor not working, venting issue in bathroom, exterior hose bib replacement, installation of expansion tanks on all four water heaters, sink tap repairs and boiler repairs that they dealt with in a TIMELY manner. This list sounds tiny and simple but most items required troubleshooting and problem solving to the nth degree. I cannot even begin to list the amount of effort it took to solve some items that have plagued us for years (not to mention paid over and over again for the same poor results). Sadly, many of the problems were due to code violations from previous plumbers. Code is written to keep your equipment and home safe! How can that be ignored? Thanks to Jordon at Gideon Plumbing I finally feel safe and comfortable in my own home. Don't wait until you at wits end of contact Gideon Plumbing. They are based in Duncan but have included where I live, Salt Spring Island, in their service catchment. I promise you will not be disappointed.

David Brown

21:04 01 Jun 22

Gideon was able to send someone on short notice. Jordan diagnosed our problem and offered to credit his half-day rate against the cost of returning to replace our aging sump pump. We had him back a couple months later to get it done. Great service! I will definitely call Gideon in the future.

Matt Wyse

18:15 31 May 22

Steve was absolutely wonderful. Incredibly knowledgeable and extremely thorough. He took the time to do a proper diagnosis of what turned out to be four separate issues and explained things very clearly. Audrey was my first contact at Gideon plumbing, and she was courteous and sympathetic to our plumbing needs. I've had great plumbers in the past on the mainland, but Gideon has surpassed all expectations! He has earned a lifetime customer with our family!UPDATE: Steve and AJ came back with all necessary equipment first thing on Monday morning. All work was completed per initial stated quote, and Steve even managed to replace a faucet which we hadn't scheduled, and offered a cheap solution for a bathroom sink. This outfit is great!

Matt Wyse

23:21 28 May 22

Stacey Smith

00:13 27 May 22

After moving to a new home, we discovered a leak in our plumbing a few days after moving in. I found Gideon Plumbing through a Google search, and the reviews were so impressive, I decided to give them a go. I called first thing Tuesday morning, didn’t get through or leave a message, but within five minutes I received a call back from their office. I explained the situation, mentioned it wasn’t an emergency as it was a slow leak into our crawlspace. The receptionist was incredibly professional and friendly, she said they’d do what they could to get us in within the next few days.By the end of day one, they called and said they’d try to get us in the following day. Unfortunately they had some emergency calls and phoned to let us know it would be another day before they could come. I was so impressed with them updating us to let us know we were still on their radar and that we could expect them the following day.The next day, I got a call that they would be able to come by within the next 15 minutes. They showed up, diagnosed the issue, gave us an estimate on the spot and the work was done within a few hours, no fuss or muss.The techs were incredibly polite and professional, explained everything as the job was being done, and there were zero surprises. The only surprise was the speed at which they attended the issue and the fairness in their pricing.I’m definitely a customer for life! I’d recommend anyone who needs a job done well and fairly priced to give Gideon Plumbing a call!

James Hauer

03:14 17 May 22

Really good guys. Fair price, clearly outlined the scope of work, showed me everything they did on the job. Would recommend them and will definitely use them in the future for our plumbing needs.

Jen Ritchie

02:32 16 May 22

I used Gideon Plumbing for a backed up bathtub drain and they were fast, efficient and so friendly. The owner went out of his way to get to my house as quick as possible. Will use them again and highly recommend! Thanks Team Gideon.

Tom Nichvalodoff

04:13 14 May 22

Best all around plumbing company on the island. Love these guys. Used them a few times. Always professional and are available on a minutes notice.

Gavin Mackenzie

03:26 13 May 22

I have never seen a company put so much thought into their work as Gideon plumbing. They truly care about you as their customer and will do anything to provide you with an amazing experience. The most skilled, professional plumbers you can rely on to make any plumbing stresses go away!

Michael B

04:49 03 May 22

I simply cannot say enough good things about Gideon Plumbing. We had a collection of rather large plumbing jobs around our property over the last several months and the team at Gideon has handled every aspect with total skill and kindness. This company is truly a breath of fresh air after so many depressing encounters with other plumbers and some other contractors. They're nailing the communication aspect of the job. They're highly skilled and take the time to explain the work they're doing or answer your questions. They will quote the whole job (and not gouge you) and take care of it all for you and not say that they only handle the pipes. Jordan managed every aspect of the work to be done here, from quoting to execution with great skill and attention to detail. He went above and beyond throughout the process and we couldn't be happier. Thank you!

srmoran43

05:58 29 Apr 22

Replaced entire plumbing pipes in our house to replace Poly-B pipes. Company is responsive. Personnel are very capable and a joy to work with.Steve Moran

Doug Connell

17:33 06 Apr 22

Steve is excellent, having done several jobs for me and others I know. Steve is reliable, professional and goes above and beyond. Thanks Steve for all you do, at reasonable prices 👍 😀

Jennifer Sutton

02:04 02 Apr 22

Great experience with AJ and Steve! They had all the equipment needed to fix our plumbing issue. Took time to show me and explain the work they were completing.

Linda Basaraba

00:03 30 Mar 22

Very happy customer. This company is excellent at communicating and services.Steve gave all options that were available, and clearly answered any questions.Such friendly and professional service. Highly recommend!

Amy DeJong

04:13 22 Mar 22

We had Gideon’s plumbing out again today and once again they smashed it out of the park!While not the complete plumbing overhaul done in the past, they proved they can do both the big and the small jobs alike.Their prices were reasonable and job was well done!Thanks Gideon Plumbing!

April Campbell

22:11 15 Mar 22

Thank you for the quick and efficient service. You will definitely get our endorsement and repeat business. Thanks again from April Campbell

bj moore

16:02 01 Mar 22

I highly recommend Gideon Plumbing, their rep. was cheerful and very helpful.Not only did he fix the leaky pipe he spotted a code violation with the dishwasher and fixed that too.

Malory MacFarlane

02:57 23 Feb 22

They were very friendly and professional and did a fantastic job. They were on time and were able to get the work done the same day. I highly recommend them and will definitely use them again.

Tman

20:58 16 Feb 22

Steven AJ did a quick thorough assessment and determined where to start without any unnecessary costly work.They have nice high-tech equipment, with the camera they can see where your problem is and show you, for me it was Grease buildup at the tank and several feet inside the house, years worth of hard build up!They used the hydro Jet and camera system to blast it all off the inside of the pipe and free it up.I'm so glad they did Unbelievable how much large hard chunks of debris was coming out of there!Thanks again guys for a great professional job at a very reasonable price.You're the best!

jandb smith

16:05 09 Feb 22

I was so impressed with Gideon Plumbing. Starting with how they responded quickly to my concern, through to completing what I needed done, and all of it carried out in such a professional manner. There is still quality out there, and Gideon understands that. I would recommend them to anyone! B.Smith

Michelle Atterby

22:55 31 Jan 22

Steve arrived shortly after I received a text from the office. He is professional, friendly, informative. Today was a diagnostics call to assess the project. I look forward to having him come back to complete the job. I highly recommend Gideon Plumbing!!!

Bridget B

01:16 18 Jan 22

Our water heater started leaking and ended up needing to be replaced. I rang around 9am and the guys came out the same day and replaced the water heater. Very professional and they did a great job. I work in the construction industry and would 100% recommend this company to anyone.

David Bate

00:52 05 Jan 22

Steve was very friendly and professional throughout the process and he performed high quality workmanship at a reasonable cost. His employee who assisted with the hot water tank install was also friendly and conducted himself in a professional manner. I would be happy to recommend this company to anyone needing plumbing services.

ParkEstates Strata

02:14 01 Jan 22

We have just had the most amazing experience with Steve and Gideon Plumbing! It started with Audrey in the office who called us this morning after we left a message the night before. She was kind and helpful. Assured us that help was on the way! We received a text in the afternoon that someone was on the way and Steve came shortly after. Steve fixed the issue, which was complicated, after about 2 hrs. This all on New Years Eve day!!! We are so grateful and happy to have made this new contact. Gideon Plumbing is a must for all your needs! Thanks again Steve and we wish you and your family a very happy new year! Rod and Lois

George Fias

02:36 30 Dec 21

A remarkable service, that started with Audrey, their attentive and pleasant customer service specialist and continued with an amazing job by Jordan, their master technician. He provided a quality service and was very courteous and efficient. He checked and figured quickly out my water heater problem and his advice and suggestions were superb. I highly recommend Gideon Plumbing.

Tracy Bell

02:10 17 Dec 21

Highly recommend Gideon Plumbing. Very professional and friendly service from the first contact on the phone (AJ and Audrey) to last contact at payment. Steve was incredibly transparent and honest. I appreciate his forthcoming approach and good nature. Steve’s apprentice was top notch too. Great bunch to deal with. Thank you!! We’re having hot showers tonight!!

Ryan Campbell

20:34 10 Dec 21

Steve and his team did an amazing job, not only is their quality of work superior, they are professional, responsive, transparent, and truly look out for their clients best interest. Gideon installed a tankless water heater, kitchen sink/faucet, and made a few other enhancements around the house. Highly recommend Gideon Plumbing for any plumbing needs.

Tiana Waser

01:40 17 Nov 21

Very friendly and professional service at a great price! What was meant to be just the fix of a leaky pipe turned into replacing our leaking hot water tank (that we had been putting off 😣). We were given a great deal and the tank and repair were both done quickly! Thank you!

Gary Faessler

16:34 13 Nov 21

My experience with Gideon Plumbing and staff was extremely positive in every way. The care and attention, explaining the work, fair and reasonable pricing, all exceptional. I highly recommend Gideon for all your plumbing needs.

Ken Nielsen

23:18 09 Nov 21

Once again we were helped by a team of dedicated, customer oriented folks with our plumbing needs and gas installation request. Audrey, a customer service specialist and Steve Baker jumped into action when a cancellation came in - they quickly met our needs for service. Working hard all day and finishing everything on his list, Steve completed all the jobs that were on his list and more! Professionally installing a Natural Gas line run from the meter to the other side of the house for our BBQ, the line is neat and hidden and done to code. A new faucet installed in the kitchen and many hidden problems and leaks and soon to be discovered issues were flagged, discussed and professionally replaced by Steve along with the original faucet job. Thanks again everyone at Gideon for your prompt response, professional services and saving us a ton of money had we waited or gone elsewhere! Cheers :)

Brad Erikson

23:59 07 Nov 21

Gideon clearly explained the proposed work, started on time, communicated progress, and completed excellent work for a reasonable price. Highly recommend them. They did all rough-in plumbing for a full basement bathroom including breaking out and replacing concrete, installing new plumbing, replacing some existing plumbing and providing explanations of how next steps that I take should happen.

Jacqueline Ellis

23:06 04 Nov 21

We will be having Gideon install a new faucet for our master bath. Steve was so friendly and professional when he came to give us the quote. He is easy to work with and all the follow up has been fantastic.

Ken Nielsen

00:45 21 Oct 21

The staff went above and beyond to ensure we had the best service and their communication skills are 2nd to none! They diagnosed the problem and responded quickly after the call was placed. The service crew was professional and informative and extremely helpful with our situation. Would recommend Gideon to anyone looking far good quality plumbing service any day!

PR Fer

04:30 06 Oct 21

Steve was excellent and very clearly explained what needed to be done and even gave us a few options at different price points. He was polite, and left us very happy with the work done. I'd highly recommend Gideon Plumbing.

Marnie Stovel

22:32 28 Sep 21

Service was excellent! Very friendly, courteous and competent staff. Enjoyed our conversations and learned a lot about toilets. Highly recommended!

timothy kempe

12:22 08 Sep 21

I was surprised to even get an answer on a holiday... wonderful caring service from the moment they picked up the initial phone call to when the job was completed. Well equipped, tidy job and great conversation and no foul language even though the task wasn't pretty. Definitely would recommend Gideon's plumbing

Daniel Osiecki

00:42 04 Sep 21

I have to say that Steve was great!!!Everything he did was very well done..Making the app was super easy as well!The lady in the office was fabulous to deal with.OverAll 5 star service from the moment we phoned till the time Steve left..Thank again!!!

Colin McPhee

21:22 03 Sep 21

Betty Friese

20:10 19 Aug 21

Lynne Gostin

02:31 13 Aug 21

Steve came to our house on his way home.....it was a sink emergency! When he was finished he said it was no charge! Who does this anymore?Would definitely recommend. Thanks so much!

Sabrina Williamson

03:52 04 Aug 21

They were great, from the first person I spoke to, to the end of the job. Everyone was so kind, personable and actually great conversation. They came same day as well.Everything was very straightforward and they got to the point. I had them in for a small job, but went beyond that job. They actually looked over everything, have opinions and recommendations with a reason, not just an up sale. They did go above and beyond and it was greatly appreciated. I will be having them back for additional jobs including my gas upgrades.

Paul Holden

02:50 16 Jul 21

Steve, the technician, was great! He was punctual, courteous, listened to my needs and gave excellent advice. I highly recommend Gideon Plumbing and will be calling them again whenever I have future plumbing requirements.Paul HoldenDevonshire Construction

Amy DeJong

03:22 28 Jun 21

Steve did all the plumbing work on my house, which was a lot!New kitchen and bathroom with rough in and fixture installations, new water main with prv, new plumbing lines threw out, new hot water tank, and the list goes on! Steve was professional and the quality of work was exceptional.

Rachael Coverdale

16:39 21 Jun 21

The staff at Gideon Plumbing have integrity which says it all. They provide quality service and are very fair on their pricing. For me, honesty and a good value put them at the top of my list for any future services my family needs. Highly impressed!

Leslie Holden

22:31 17 Jun 21

We used Gideon Plumbing for fast and professional unblocking of our sewer drain, as well as installation of new taps and fixtures. They were extremely knowledgeable and reasonable, using only the highest quality plumbing supplies. We highly recommend!

Sean Baker

22:10 28 May 21

Gideon Plumbing was on time and well prepared to get the job done right away. The hard work by the professionally dressed crew was noticed and much appreciated. I also found the price reasonable. I highly recommend Gideon Plumbing...thanks guys!